Complaints and disputes
Summa College strives every day to help you be the best you can be. However, there may be something about the school that you are not satisfied with. Because we want to improve our services, we want to know anout that.
Do you want to submit a complaint? Then it is important to first read how it works at Summa College in this overview. You can use the complaints form to submit a formal complaint, present an objection, or file an appeal against a decision. The form is in Dutch, but you can fill it out in English.
Complaints and Disputes Desk
For all complaints, disputes, objections and appeals, you can contact the Complaints and Disputes Desk. The quickest and most convenient way is to use the Complaint form. The Complaints Desk staff will ensure that your complaint is routed to the right person. They will also monitor the timeliness of your complaint. If you have any questions or need assistance filling out the complaint form, our staff can also be reached by email at klacht@summacollege.nl.
All complaints will be handled confidentially. Submitting a complaint will never affect the supervision or assessment of your study.
To report complaints concerning social safety, (sexual) harassment, discrimination, aggression and violence, you can contact your school’s confidential counsellor. They can help you and, if needed, refer you.
Summa Business
Mr. R. Thoen
+31 6 3167 5511
rjm.thoen@summacollege.nl
Summa Engineering
Mr. T. Collette
+31 6 1424 0071
t.collette@summacollege.nl
Summa Fashion Metal Factory
Mrs. M. Pikaart
+31 6 5198 4771
mariska.pikaart@sbiformaat.nl
The so-called whistleblowing scheme allows you to report suspected wrongdoing within Summa College in a protected manner.
The regulation is meant for social situations in which the environment, safety or health of people and/or organizations are endangered. This regulation also enables you to report cases of criminal offence, violation of the law or unethical behavior.
You can read more about how to report a suspected wrongdoing and which procedure follows thereafter in the whistleblowing scheme (pdf).
Halfway through their school year, every student receives a binding study advice. If you do not agree with your binding study advice, you can file an appeal to the external Examination Appeals Board within two weeks, using the form on the left side of this page. Following a hearing, this Board will issue its decision within 20 working days.
You can find the regulation of the Board here (pdf).
If you do not agree with a decision from the Examination Board, you can present an objection to the Examination Board within ten school days, using the form on the left side of this page. The Examination Board will issue a decision on the objection within 10 school days. If you disagree with this decision, you can file an appeal to the external Examination Appeals Board within ten school days, using the form on the left side of this page. Following a hearing, the Examination Appeals Board will issue its decision within 20 working days.
You can find the regulation of the Board here (pdf).
Summa College often makes decisions about an individual (prospective) student. For example, the decision to admit a student to a course or to dismiss a student from a course for serious misconduct. If you disagree with such a personal decision about you, you may contact the Disputes Advisory Committee using the complaints form. This can be done within 6 weeks of the date of the decision. More information about this committee can be found in the Disputes Advisory Committee Regulations (pdf, in Dutch).
We find it important that you first talk to the person within Summa College who is directly involved in the situation in question. If you cannot work it out together, you can file your report to the director of your school, using the form on the left side of this page. He will deal with your report within 10 school days.
In case you are not satisfied with the handling of your report, you can submit a formal complaint to the Complaints Committee, using the Complaints form. The Complaints Committee will deal with your complaint within 14 weeks.
You can find the regulation of the Complaints Committee here (pdf).